FAQ

These are the questions we hear a lot and you’ll find the answers below. But if you have others, please don’t hesitate to Contact Us — we’re here to help.

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based application designed to help your salespeople sell smarter and faster by centralizing customer information, logging their interactions with your company, and automating many of the tasks salespeople do every day. This means they’ll spend less time on administration and more time closing deals. For sales managers, Sales Cloud gives real-time visibility into their team’s activities, so forecasting sales with confidence is easy. Best of all, Sales Cloud is easy to use and customizable to the way your salespeople work.

How can Salesforce Sales Cloud help my business grow?

Close more deals — Sales Cloud helps you keep track of all your customer information and interactions in a single place that’s accessible from anywhere, any time. Always have the most up-to-date contact information, find experts inside your organization to quickly answer customer questions, and see all relevant customer activities to move deals forward.

Get more leads — Not everyone who visits a site or responds to an email is a lead. Sales Cloud helps nurture those potential customers along until they’re a quality lead who’s ready to buy, then it automatically routes them to the right reps at the right time.

Accelerate productivity — Sales Cloud lets you do more, from anywhere. Log calls, respond to hot leads, work opportunities, and check dashboards no matter where you are. Drive even more productivity by automating complex business processes.

Make insightful decisions — Sales Cloud dashboards give salespeople a real-time picture of the business at a glance. Detailed customer activity reports help you track the effectiveness of marketing campaigns, determine business priorities, and make smart decisions based on the most up-to-date information.

Is my business too small to use Saleforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based, software-as-a-service (SaaS) model, so the software scales easily to accommodate every business size from sole proprietorships to global enterprises. The benefits and advantages of Sales Cloud (see above) apply equally to all businesses regardless of size. However, we also offer SalesforceIQ CRM for those looking for a more basic CRM solution that can be set up in minutes.

Does Salesforce Sales Cloud work on my mobile device?

Yes. Salesforce1 Mobile App is supported on a variety of platforms, including Android (v4.2+) and iOS (v8.0+). Additionally, the mobile browser app is accessible to many more devices such as Blackberry (OS10.2+) and others through a web browser with internet connection.

How secure is my data in Salesforce Sales Cloud?

Salesforce Sales Cloud is built on a robust and flexible security architecture trusted by companies around the world, including those in the most heavily regulated industries — from financial services to healthcare to government. Trusted by more than 150,000 companies across all industries and around the world, the platform provides security and control over everything from user and client authentication through administrative permissions to the data access and sharing model.

Org Security — Salesforce protects your organization’s data from all other customer data by using a unique identifier that restricts access to your data at every level from anyone outside of your company — including us.

User Security — User authentication (both delegated and SAML) combined with network-level security by IP address, session restrictions, and audit trails provides control and visibility into what users are doing in the system and their field history.

Programmatic Security — Configurable, authenticated sessions secure access to logic, data, and metadata. Salesforce even offers a source code scanner that produces a report analyzing the security of your code.

Trust and Visibility — Trust starts with transparency, so Salesforce displays real-time information on system performance and security, and offers tips on best security practices for your organization.